Refund policy

Return and Refund Policy - Nova Mart

At Nova Mart, we want you to be 100% satisfied with your purchase.

1. 7-DAY CHECKING WARRANTY: We offer a 7-day checking warranty from the date of delivery.

2. DAMAGED OR WRONG PRODUCT: If you receive a damaged, defective, or wrong product, please contact us within 7 days on WhatsApp at 03117448502 with an unboxing video as proof. After verification, we will provide a free replacement or full refund.

3. CHANGE OF MIND: If you change your mind, you can return the product within 7 days. Product must be unused and in its original packaging. Please contact us on WhatsApp at 03117448502. We offer free and easy returns within 7 days.

4. REFUND PROCESS: For Cash on Delivery (COD) orders, refund will be processed via Easypaisa / JazzCash / Bank Transfer within…